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Instant Activities for Team Building
Teambuilders: 10 Adventures in Working Together Experiencing: Formulating ideas and gathering information during the learning experience.
Sharing: Articulating the learning experience to other participants. Interpreting: Understanding the skills and behaviors experienced. Generalizing: Developing testable hypotheses from the learning experience.
Applying: Bridging the present and future by understanding how generalizations can be used in the workplace TeamBuilders enhances the development of five fundamental team skills: Decision Making, Problem Solving, Teamwork, Communication, and
Leadership. Organized in a 3-ring binder, each TeamBuilders simulation contains background information and facilitator instructions, as well as reproducible participant materials including role-specific briefing information , observer instructions, discussion questions, and a team skill handout. TeamBuilders also includes a CD-ROM containing printable files of the reproducible participant materials.
SkillBuilders: 50 Communication Skills Activities Communication is the foundation of all human interaction — and the basis of all training programs. From team building and leadership to customer service and supervisory training, communication is a fundamental skill that should be integrated into all types of training. Whether communication is being addressed directly or indirectly in your training program, lay the groundwork for skill development with SkillBuilders: 50 Communication Skills Activities. This collection of activities addresses all 3 learning domains (cognitive, affective, and behavioral) and involves participants directly in the learning process through its interactive approach. Uses for SkillBuilders: 50 Communication Skills Activities The exercises are basic enough to include in any training program that incorporates communication skills, including those for customer service, sales training, and supervisory skills. A handy applications matrix matches the activities with 8 important communication topics. Many activities have more than one application: Communication Awareness, Delivering Your Message, Nonverbal Communication, Communication Conflicts, Active Listening, Giving and Receiving Feedback, Written Communication, and Presentation Skills. Learn more at HRDQ.Click here to visit HRDQ
SkillBuilders: 50 Customer Service Activities Spice up your next customer service training program with SkillBuilders: 50 Customer Service Activities, a creative, engaging, and innovative collection of skill development activities from Lorraine Ukens. The activities in this collection stimulate discussion and learning by actively involving all participants. Quick and to the point, these activities deliver powerful messages to your participants — helping them to understand customer expectations and develop the skills necessary to providing quality service.
Sales Training Activities Sales training isn't just for sales reps anymore — customer service and other support staff can also benefit from developing selling skills! Support all of your sales training needs with Sales Training Activities, a mix of over 80 ice breakers, role plays, games, and exercises that are the perfect addition to any type of sales training. Relevant to all types of industry and personnel, Sales Training Activities focuses on universal sales knowledge and skills — skills that are completely transferable across all organizations and situations. In fact, most of the activities use an "open content" approach, meaning that participants use their own examples and experiences as the main subject. Uses for Sales Training Activities The open-content style of the activities makes the exercises suitable for most types of organizations and training courses. By mixing at least 3 different formats (working in small groups/pairs, as individuals, and in the group as a whole) to cover the same points, you can greatly increase learning retention and effectiveness. Sales Training Activities For Sales Managers & Trainers addresses a full range of skill areas including:
Building rapport, Improving communication, Goal setting, Achievement planning, Improving questioning techniques, Priority setting, Analysis, Developing persuasive and creative skills, Lateral thinking, Teamwork, Quick thinking, Organizing, Negotiating, Identifying customer needs, Self-confidence and positive attitude, Injecting dynamism into presentations, and And more. Go to HRDQ to find more info. Click here to visit HRDQ Encourage your customer service representatives to answer, learn about, and reflect on the key questions that will help them to deliver exceptional service. Customer Service Activities for Training is a collection of 38 activities, assessments, role plays, and action plans that address 5 critical questions: Who are our customers? Why are they our customers? What's my role in the service process? What makes customers frustrated - or delighted? What practical steps can I take to improve service? Generic enough to use with any type of industry and successful with all types of customer service personnel, the exercises are automatically and completely relevant because participants use their own examples and experiences. Customer Service Activities for Training is perfect for:
Problem solving and decision making are two of the most challenging and complex, yet vitally important skills required of individuals and teams in organizations. From well-known authors Dave Francis and Mike Woodcock, 25 Problem-Solving & Decision-Making Activities provides the tools to enhance these skills, using a variety of self-analysis assessments, survey instruments, structured experiences, and teaching resources. Tuning in, Objective setting, Success measures, Information collection, Decision making, Planning, Action, and Reviewing to improve. Uses for 25 Problem-Solving & Decision-Making Activities
This activity collection is available as a digital download in Adobe Acrobat PDF or the traditional 3-ring binder version. Both formats are fully reproducible Learn more at HRDQ :25 Problem Solving & Decision Making Activities.Click here to visit HRDQ For many team leaders, leadership can seem like an intangible, unattainable skill — one that's best left to those at the top of the organization. But in reality, leadership takes place at many different levels, from strategic directors to team and project leaders. And the common denominator is a set of key recognizable skills that any leader can learn, practice, and develop. 22 Training Events for Developing Team Leaders is a series of exercises, simulations, games, and case studies that addresses the skills at the heart of improving the way team leaders guide their teams. Applications · Initiating · Controlling · Evaluating · Delegating · Decision-Making · Communicating · Motivating Product Contents : · Activity index · Activity summaries
· Time checklist (activities listed by time requirements)
· Purpose statements (learning objectives)
· Step-by-step facilitator guidelines
· Reproducible participant materials
· Task sheets (Debriefing questions)
· Appendix for each activity (tips on when to use it and how
to help ensure its success, as well as possible pitfalls)
Searching for a fresh collection of team development activities? Look no further! Introducing Team Development Activities for Trainers, a collection of 59 exercises that address the skills most critical to team development, including communication, planning, problem solving, and more. The activities provide the vehicles for team members to enjoy a common experience; explore, discuss, and resolve issues that have arisen; and then apply what they have learned to their work. Additional features provide trainers with resources to make team development easier and more effective, including a program design framework, checklists for use with activities, and an index of games organized by skill (objective).
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