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Communication Skills
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Communication is the foundation of all human interaction — and the basis of all training programs. From team building and leadership to customer service and supervisory training, communication is a fundamental skill that should be integrated into all types of training.
Uses for SkillBuilders: 50 Communication Skills Activities; The exercises are basic enough to include in any training program that incorporates communication skills, including those for customer service, sales training, and supervisory skills. A handy applications matrix matches the activities with 8 important communication topics. Many activities have more than one application: Communication Awareness, Delivering Your Message, Nonverbal Communication, Communication Conflicts, Active Listening,
Giving and Receiving Feedback, Written Communication, and Presentation Skills.
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Learning to Listen is an effective communication assessment for management development training that measures listening skills, increases awareness of effective listening behaviors, improves listening skills and promotes active listening for better personal and work performance. Learning to Listen Second Edition Statistics show that people remember only half of what they hear, even moments after they’ve heard it. Surprising? The fact is that although most of us like to think we’re good listeners, almost everyone needs to improve their listening skills. Research shows that when people improve their listening skills, there is an increase in morale, safety, quality, sales, and productivity, as well as a decrease in unnecessary turnover and absenteeism. In addition, employees with effective listening skills are more productive with new technologies, and organizations that listen to clients are rewarded with a competitive advantage. Learning to Listen is a communication assessment that focuses on both the visible and invisible aspects of listening behavior and measures listening skill in 3 dimensions: Staying Focused, Capturing the Message, and Helping the Speaker. The training assessment also provides individuals with their Overall Listening Effectiveness Score. What separates the Learning to Listen assessment from the competition? While other similar communication assessments identify listening style, Learning to Listen measures listening skills. Focusing on concrete behaviors allows participants to immediately take action on their listening strengths and weaknesses and create an action plan for improvement. The result is employees who are better equipped to handle customer complaints, negotiating contracts, manage teams, and more. Quick Links:
Learning Outcomes" The Learning to Listen assessment was developed in response to specific requests from our clients for training resources on listening. While some customers told us that they expected to teach listening as a stand-alone topic, most said they intended to present listening as a component of a broader skill set. We specifically designed Learning to Listen to be flexible enough to serve both applications.
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Communication Derailed Game This popular game addresses three common communication challenges: communication in teams, lateral communication, and communication during organizational stress. The modules can be run independently or in a series, depending on your learning goals. Trainers love this game because it is easy to facilitate and all parts are reusable. Everything you need to deliver a powerful learning event is included in one kit! How it works: Working as employees of a toy manufacturing company, teams are charged with building new prototypes using fun, colorful parts. But the hands-on tasks become difficult when they are faced with obstacles that challenge their communication skills. Through the experience of working together and with the help of the facilitator, participants learn how to overcome these problems to improve their performance through effective communication.
Learning Outcomes:
What's My Communication Style? Assessment Communication is the very lifeblood of any organization. And effective communication skills are the building blocks for what is commonly referred to as “people skills.” If managers cannot communicate clearly and persuasively with employees, and employees with customers, then other vital goals are forever out of reach. Say goodbye to aspirations for capable leadership, teamwork, customer service, or even the ability to execute a coherent business strategy. If you want to bring about meaningful improvements in communication skills, the best way to begin is to build a better understanding of personal communication styles and their effects on others. What’s My Communication Style is a proven training assessment that identifies an individual’s preferred style—Direct, Spirited, Considerate, or Systematic—and the communication behaviors that distinguish it. Part of the best-selling HRDQ Style Series, the assessment and its supporting materials provide a practical and easy-to-use “language” that enables lasting insights into how to gain mastery over one’s own communication behavior and how to interpret the behavior of others—in any situation. What’s My Communication Style is a powerful centerpiece for management development and interpersonal skills training.
The power behind What’s My Communication Style and the HRDQ Style Series products lies in the simple but effective model for understanding communication behavior. Based on the proven personality theories of Marston and Jung, the model identifies two basic dimensions of personal style: Assertiveness and Expressiveness. Assertiveness is the effort a person makes to influence or control the thoughts or actions of others. Expressiveness is the effort that a person makes to control his or her emotions and feelings when relating to others. Combining the two dimensions results in a four-quadrant model with four unique personal styles: Direct, Spirited, Considerate, and Systematic. The simplicity of the HRDQ Style Model is easy for trainers to facilitate and memorable for employees and managers to apply. Download the complete Theoretical Background. Uses for the Assessment: What’s My Communication Style is appropriate for anyone to use for both personal and management development. The assessment can be used as a standalone training assessment, or it can be incorporated into a more comprehensive training program on communication skills. It makes an effective foundation component for a variety of soft skills training topics, including communication, leadership, team building, and supervisory skills.
If you are planning to use the assessment for classroom training, we recommend you allow approximately 1 hour for interpretation of scores, topic discussion, debrief, and action planning. The What’s My Communication Style Facilitator Guide includes everything you need to lead a successful training session from comprehensive background information and activities, to reproducible handouts and even a professional PowerPoint presentation. The Facilitator Guide also offers an easy-to-follow workshop outline that expands What’s My Communication Style into a 1.5-hour program. What's My Communication Style is available in both Online and Print Versions. The Online Version is an excellent choice for enterprise-wide training or audiences that are geographically dispersed. It offers 24/7 access, streamlined distribution, and instant scoring. Each Online Assessment includes personalized reporting, full-color charts, interpretive information, worksheets, and action planning. The Print Version is ideal for facilitators who prefer to oversee scoring and administration of the assessment, if you don’t know who the participants will be before the class begins, or if your learners do not have easy access to computers. Includes pressure-sensitive forms for scoring to aid manual tabulation. The accompanying Participant Guide includes interpretive information, worksheets, and action planning.
You will need to order a Facilitator Guide per trainer and either 1 Print Participant Guide or 1 Online Assessment for each individual learner. Purchasing all of the participant materials you need at one time may qualify you for quantity discounts that can save you money and simplify ordering. If you are new to this product we highly recommend HRDQ QuickStart Training, whether you are a novice trainer or a seasoned facilitator. It’s an excellent way to quickly get up to speed on the product so you can step into your first training class with confidence. Personalized, one-on-one telephone coaching is provided in one-hour sessions at your convenience. Our subject matter experts will review the program with you, offer ideas for tailoring the program to your specific needs, discuss typical participant questions and reactions, and more.
Each time you administer the assessment you will need to order a new Print or Online Assessment for each individual. Quantity discounts begin at 50 units per order. Additional Facilitator Guides are also available for individual purchase if you have additional trainers or require a new copy.
Influencing with Assertive Communication How do you come across to others? Interpersonal Inventory Find more communication tools at HRDQ:
Presentation Skills Profile Identify and set presentation objectives. Discover how to analyze and involve the audience. Learn how to design and display effective visual aids. Practice staging presentations. Theory The Presentation Skills Model at the center of the Presentation Skills Profile shows the influences of the relevant literature on presentation skills, including the work of Holcombe and Stein and others. The model contains the 6 Presentation Questions that help individuals turn lackluster presentations into engaging dialogues with their audiences. How It Works The assessment presents 48 statements regarding preparation and delivery of presentations. In scoring the assessment, participants determine their Overall Presentation Effectiveness Score. In addition, participants create a self-profile showing strengths and areas of improvement (relating to the 6 questions of The Presentation Skills Model). Feedback forms submitted by peers provide data to create a second — or “feedback” —profile. Finally, participants complete worksheets for preparing and delivering a future presentation. Uses for the Presentation Skills Profile Presentation Skills Profile is designed for use by anyone who is called upon to prepare and deliver presentations. Those who require their audience to agree with a conclusion and/or course of action will gain particular benefit by using the profile. The model upon which the instrument is based may be applied in the following types of presentations: Sales presentations (including presentations that require
audiences to make a decision), Motivational speeches, Coaching and training sessions, Information briefings, and Entertainment. Presentation Skills Profile can be used to evaluate a specific presentation, measuring progress in preparing and delivering presentations. As with all HRDQ tools, the assessment is effective when used alone or as the centerpiece of a workshop or longer program on presentation skills.
What to Order/Product Contents
Order one Facilitator Guide per facilitator and one Participant Guide per participant and up to 10 Feedback Forms per participant.
Facilitator Guide includes:
Administrative guidelines, Sample training design, Theoretical background, The Presentation Skills Model, Overhead transparency masters, and Reproducible masters (overhead transparency masters and activity handouts including case studies). Participant Guide includes:
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